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Install and Uninstall | Citrix Workspace app for Windows - Citrix Receiver Diagnostics Tool for Windows |
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The Receiver Diagnostics Tool for Windows enables Administrators to collect and upload key data from various components of Citrix Receiver installed on Windows end points. The information can then be shared with Citrix Technical Support using secure uploads to diagnose and troubleshoot cases.
Note: CDF tracing is only supported with administrative rights. The user requesting CDF tracing must provide administrative credentials when prompted. Note: First time launch may generate a Windows SmartScreen prompt for additional permissions, click the Run anyway button to continue. Note: Changing the default event log collection setting might increase the duration and size of the data capture.
The report package is sent directly to Citrix Technical Support. An MD5 checksum test is performed to ensure your upload was successful. Once the checksum test has completed a confirmation message is sent to the contact email address for the MyCitrix account or the associated Service Request number. This is a security measure to ensure the security of the system information gathered for Citrix support.
If a newer version is available, the link to the corresponding KB article page will be displayed in the upper right corner of the main window. For questions or concerns contact supporttools citrix. Failed to load featured products content, Please try again. Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues. Customers who viewed this article also viewed.
Citrix Receiver Diagnostics Tool for Windows. Added a SHA signature to the binary. Bug fixes. Prerequisites Microsoft. NET Framework, Version 3. Receiver for Windows versions 3. Basic Steps to Collect Diagnostic Information. Launch Receiver Diagnostics Tool. Start Receiver Tracing prior to duplicating the issue. Duplicate the issue. Stop Receiver Tracing. You can also save the captured data locally by clicking the "SAVE" button. To discard changes or reset settings to default values use Discard or Reset.
Reproduce the issue to capture required trace information. Follow the instructions to continue the upload to CIS. To uninstall Receiver Diagnostics Tool, delete the folder created after unzipping the download. Was this page helpful?
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